Community Manager

Are you digitally proficient? Do you have an understanding and awareness of digital tools and online application platforms?

If the answer is yes, we have the perfect role for you.

We are recruiting for a Community Manager for a leading supplier of smart home technology devices who is expanding their dynamic team in their head office in Rugeley, Staffordshire. This is a versatile role that requires an adaptable individual who can offer exceptional customer service and technical support.

Responsibilities include:

• Handing technical queries from consumers (trade customers and home users) regarding the setup of their smart technology remotely using smart phones or tablets.
• Monitoring and troubleshooting; ensuring customers and home users are operational and online, working with technical support staff to resolve on-site issues.
• Managing consumer orders, ensuring products are picked, packed, and ready for dispatch• Preparing demos for training sessions, ensuring products are functioning correctly. 
• Set up demonstration samples, create and track accounts
• Confidently deliver smart technology presentations and technical training to customers

This position will suit someone who has excellent problem-solving skills with a focus on customer satisfaction and has strong technical knowledge and experience with smart home technology.

This is a permanent, full time position office based in Rugeley however on occasion you may be required to visit customer showrooms to assist with product demonstrations.

For more information or to apply please contact Chase Taylor quoting reference MM3807.