PVC – U
Do you have previous experience working within the glazing industry, offering exceptional customer service to customers? If you are now looking for your next career move and want to join a successful company where you can build on your current knowledge and be a valued member of the team we have the position for you.
We are looking for someone to join a successful uPVC glazing manufacturer to look after their own customer base and service customers end to end journey through quoting, order processing, part ordering and logistic alignment, whilst always offering the best customer service.
You will act as first point of contact to provide immediate and thoughtful support to new and existing customers via email or phone communication, always ensuring that all customers are dealt with fairly and consistently. You will log and investigate customer queries and requests to issue suitable recommendations that support both the customer’s and the company’s best interests.
You will also assist to accurately interpret customer drawings and requests, to help design multiple glazing product solutions including conservatory roofing systems to the customer’s expectation in accordance with the timings and stipulations detailed within the Service Level. Issuing accurate information relating to the customer’s order to assist the Production Department to meet the customers demand with minimal waste in time, effort, or materials.
Ideally you will possess a good understanding of Conservatory Roofs and will be able to provide product advice and support, however, product training will be given. It is essential that candidates have worked within the fenestration sector and have sound knowledge of the industry as a whole.
For more information or to apply for this vacancy please contact Chase Taylor Recruitment quoting MM2278.