Customer Service Manager

Reference:

MM2277

Sector:

PVC – U

Salary:

£30,000 to £38,000 Per Annum

Town/City:

Northamptonshire

Contract Type:

Permanent

Date Posted:

31/03/2021 09:19:00

Chase Taylor are recruiting for a Customer Service Manager to join a market leading uPVC glazing facility. The role is based in Corby and your main duties are to manage, motivate and lead an existing team of Customer Service Advisors.

As head of the customer service team you will ensure your advisors are giving the very best customer service possible through effective communication with customers, satisfying customer enquiries, raising the profile of the company and overall growing their market presence. Your approach will be results driven and in line with the company targets.

You will also manage all activity to ensure targets are met and all quotations are followed up to confirm status. You will help streamline systems and processes and provide all necessary information to other business areas to facilitate achieving overall company objectives including high levels of service and a sense of urgency.

It is essential you have experience in a previous Customer Service Managers role and can demonstrate project management and change management. You must also be able to drive your team performance through KPI’s.

For more information or to apply please contact Chase Taylor Recruitment quoting reference MM2277.