Installation Engineer

We are working with a global technology powerhouse who provides an end-to-end software platform for the customers within the window, glass and door industry to streamline the entire process from initial concept to production and installation. Offering solutions for visualisation, sales, manufacturing and content, helping businesses simplify processes, increase efficiency, grow sales, and drive innovation within the industry.

Currently seeking a proactive and technically skilled Installations Engineer to join the team, supporting the deployment and optimisation of software solutions within the Windows and Doors industry. This role combines hands-on technical work with customer-facing responsibilities, including onsite and remote installations, system upgrades, and second-line support.

You’ll work closely with the Support Desk, R&D, and customers to troubleshoot complex issues, integrate new machinery into production environments, and build tailored content such as material lists. You’ll also play a key role in onboarding and training new users, ensuring they get the most out of the software.

This is a field-based role with regular travel to customer sites across the UK and potentially internationally. While much of the work can be done remotely, you should be comfortable with flexible scheduling and occasional extended travel. In return you will be offered a supportive environment with opportunities for professional growth, including being part of an initiative to introduce cutting-edge manufacturing technologies, cross-functional collaboration, and ongoing training to advance your technical and industry expertise.

Key Responsibilities

• Provide 2nd line technical support to customers via email, chat, phone, and onsite visits.

• Troubleshoot and resolve software issues, bugs, and performance problems.

• Collaborate with R&D to escalate and resolve complex issues.

• Assist Support Desk team members resolve 1st line technical support issues.

• Document support cases, solutions, and best practices in our knowledge base.

• Onsite and remote installations and upgrades of Software products.

• Build content (Material Lists) for distribution to customers.

• Manage integration of new machines into customer production facilities.

• Onboard and train new users on software products.

• Monitor system performance and proactively identify potential issues.

• Participate in the improvement of support processes and tools.

Candidates will need experience working within the fenestration industry and ideally with Window Designer software.