Quality Lead

Job Summary

We are seeking a dedicated Quality Lead to joina  successful and expanding uPVC window, door, and conservatory manufacturing business based in Norwich. The Quality Lead will work closely with Production Team Leaders and cross-functional teams to ensure full compliance with industry standards and company quality objectives. This role is central to maintaining product excellence, improving processes, and supporting continuous improvement across all stages of fabrication.

Key Responsibilities

• Ensure compliance with all relevant quality standards including ISO 9001, BS EN standards, PS24 Certification, CE marking, and other applicable industry requirements.
• Lead the implementation, monitoring, and ongoing improvement of quality control procedures throughout all stages of uPVC window and door fabrication.
• Conduct regular inspections and internal audits of raw materials, in-process work, and finished products to verify adherence to specifications.
• Develop, maintain, and update all quality documentation, including Standard Operating Procedures (SOPs), work instructions, forms, and quality records.
• Identify and isolate non-conforming materials, ensuring timely resolution with suppliers and internal teams.
• Work collaboratively with Technical, Production, and Engineering teams to ensure product quality standards are fully embedded into daily operations.
• Maintain accurate quality records and produce performance metrics, trend data, and reports for review by the senior management team.
• Support root cause analysis and corrective actions to prevent recurring issues and drive continuous improvement initiatives.

Essential Skills & Qualifications

• Proven experience in quality management within the uPVC window industry or a closely related manufacturing environment.
• Strong knowledge of ISO 9001, BS EN requirements, and regulatory standards applicable to window and door manufacturing.
• Excellent communication skills with the ability to interpret and convey quality requirements to multi-functional teams.
• Experience with Six Sigma, continuous improvement methodologies, and root cause analysis tools.
• Strong attention to detail, analytical thinking, and a proactive approach to problem-solving.