Technical Support Manager

Reference:

MM2455

Sector:

Hardware

Salary:

£20,000 to £25,000 Per Annum

Town/City:

West Yorkshire

Contract Type:

Permanent

Date Posted:

08/07/2021 14:22:00

An industry leading brand requires the skills of a dedicated Technical Support Manager to provide advice to trade customers and end-users on their range of popular and high specification products. The role will be based from the company's head office in West Yorkshire and the successful candidate will be responding to in-coming calls and e-mails, logging information and ensuring that every customer receives an effective and timely response to their question. You will be working as part of a dedicated customer service team reporting into the Head of Sales and Customer Service delivering on the company's commitment to continuous improvement.

The position requires somebody who has some technical knowledge already of window & door locks and other associated hardware who can identify possible product or installation issues and advise accordingly to provide effective solutions. You will need clear communication skills and be able to actively listen and record information. Applicants should be comfortable using computerised systems and should have a professional and helpful disposition. Candidates should also be commercially as well as technically aware and should be able to multi-task and close out tasks.

This is a chance to work in a busy and supportive environment where you will receive on-going training and career development. The company is a leading name in the fenestration hardware industry and receive considerable interest and orders due to their cutting edge products and this position is a vital part of ensuring each customer receives fantastic service to match.

For more information please contact Martyn Cotmore quoting reference MM2455.