Design & Sales Consultant

An exciting opportunity has arisen for an experienced Design & Sales Consultant to join an established premium home-improvement business based in Cardiff.

This is a consultative sales role, focused on helping homeowners find the right solutions for their properties, from windows and doors through to conservatories, extensions and roofing solutions.

You will manage qualified enquiries from initial consultation through to quotation, follow-up and order, while delivering an excellent customer experience and protecting company margins.

This is not a high-pressure, one-visit closing role. The successful candidate will be a credible and knowledgeable consultant who can build trust, understand customer requirements and confidently guide homeowners through their options.

Key Responsibilities

• Manage company-generated enquiries from initial contact through to consultation, quotation, follow-up and order.
• Meet customers in the Cardiff showroom and at properties throughout South Wales.
• Understand customers' requirements, priorities, style and budget.
• Recommend suitable products and design solutions across windows, doors, conservatories, extensions and roofing projects.
• Take accurate initial measurements and gather the information required for pricing.
• Prepare accurate and professionally presented quotations.
• Proactively follow up quotations by telephone and email.Maintain accurate CRM records, including lead stages, quote values, next actions and outcomes.
• Protect gross margin and work within agreed pricing structures.
• Provide accurate handovers to surveying and operations teams once an order is secured.
• Develop referrals, repeat business and appropriate local relationships.Work closely with sales, marketing, surveying, showroom and operations teams.
• Contribute to regular pipeline and performance reporting.

About You

We're looking for an experienced sales professional who combines commercial awareness with excellent customer service.

Ideally, you will have experience in:

• Windows, doors, conservatories or wider fenestration.
• Premium home improvements.
• Composite doors, aluminium glazing or conservatory/extension sales.
• Selling technically detailed or bespoke products into customers' homes.
• Preparing quotations and managing a pipeline over several weeks.
• Working with CRM systems and maintaining accurate sales records.

You'll need to be:

• Confident, personable and trustworthy.
• Commercially aware and comfortable discussing price and value.
• Highly organised with excellent diary management.
• Persistent and proactive with telephone follow-up.
• Comfortable working independently and managing your own pipeline.
• A confident communicator with a consultative sales approach.
• Numerate and disciplined when it comes to pricing and margin.
• A full UK driving licence holder.Based within a reasonable travelling distance of South Wales.

What You'll Get

• £30,000–£32,000 basic salary, depending on experience.
• Uncapped commission.
• Company-generated leads and showroom enquiries.
• Established referral opportunities.
• Structured product, pricing and systems training.
• Joint appointments and practical coaching during your initial period.
• Support from experienced sales, surveying, marketing and operations teams.
• A genuine opportunity to build a long-term career within an established business.

The Opportunity

This opportunity would suit an experienced Window & Door Sales Consultant, Fenestration Sales Executive, Conservatory Sales Consultant, Home Improvement Sales Consultant, Design Consultant or similar professional looking to build a long-term career within a growing business.

If you are confident selling premium home-improvement products, enjoy working with homeowners and want a role where strong performance is genuinely rewarded, we'd like to hear from you.

To find out more and apply, contact Chase Taylor Recruitment today and quote the reference MM6710