Account / Procurement Administrator

Account & Procurement Coordinator – Windows & DoorsLocation

Office-Based

Salary

Competitive Salary (DOE) + Benefits

Company Overview

Our client is a well-established supplier within the fenestration industry, specialising in high-quality uPVC and aluminium windows and doors for commercial, trade, and local authority customers.

Due to continued growth, they are seeking an Account & Procurement Coordinator to support a key local authority account while assisting across procurement, order processing, customer service, and general administration.

Role Overview

This is a varied office-based position combining:

• Account management support
• Procurement coordination
• Order processing
• Customer service and administration
• You will act as a key point of contact for a local authority client, ensuring smooth day-to-day operations from order placement through to delivery and completion.
• This role suits someone highly organised with strong administrative skills, ideally with experience in the windows and doors, construction, or fenestration sector.

Key Responsibilities

• Manage and support a key local authority customer account
• Process customer orders accurately and efficiently
• Input and maintain data across internal systems and databases
• Liaise with suppliers regarding pricing, availability, and delivery schedules
• Support procurement and purchasing activities
• Coordinate delivery schedules and provide order progress updates to customers
• Handle customer enquiries via phone and email professionally
• Maintain accurate documentation and records
• Support internal teams including sales, operations, and logisticsMonitor stock levels and assist with supplier coordination where required
• Resolve customer queries and escalate issues when necessary
• Maintain strong relationships with customers and suppliers

Requirements

• Previous experience in administration, account coordination, procurement, or customer service
• Experience within fenestration, windows & doors, glazing, or construction is highly advantageous
• Strong organisational skills with excellent attention to detail
• Strong communication and customer service skills
• Confident handling order processing and large data volumesProficient IT skills (Microsoft Office and CRM/order processing systems)
• Able to work independently and as part of a teamProfessional, proactive, and reliable approach

Desirable Experience

• Experience working with local authority or social housing contractsKnowledge of uPVC and aluminium window and door products
• Experience using procurement or order processing systems in construction/manufacturing environments

Package

• Competitive salary (depending on experience)Pension schemeOn-site parking
• Career development opportunities
• Stable and growing business within the fenestration industry