Customer Service Administrator

Reference:MM6489

Sector:Administration

Salary:£26,400 Per Annum

Town/City:Tamworth

Contract Type:Permanent

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We’re looking for a proactive Customer Service Administrator join a successful manufacturer and supplier of a wide range of products for the construction industry.

What you’ll do

  • Process orders, call-offs, quotes and customer enquiries (email & phone)
  • Liaise with branches, Key Account Managers, Technical and Estimating teams
  • Monitor stock, deliveries, shortages and service issues
  • Produce accurate weekly/monthly reports and track KPIs
  • Flag delays, resolve issues and keep customers informed
  • Support continuous improvement of CSO processes

 

What we’re looking for

  • Strong customer service and communication skills
  • Highly organised with great attention to detail
  • Confident using Excel and producing management reports
  • Calm under pressure and able to manage a busy workload
  • Self-motivated, team-focused and driven
  • Comfortable working with multiple stakeholders and Teams meetings

 

 

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