Service Engineer

About the Role:

We are currently seeking an experienced Window and Door Service Engineer. This field-based position involves attending customers’ homes throughout Wiltshire  to diagnose and carry out remedial repairs on a wide range of glazing products.

As a key member of our service team, you will be responsible for ensuring a high standard of workmanship and customer satisfaction while resolving issues with windows, doors, locks, hinges, and associated glazing components.

Key Responsibilities:

• Attend customer sites to assess and complete repairs on faulty glazing products (including uPVC, aluminiumwindows and doors).
• Diagnose faults accurately and carry out repairs efficiently and professionally.
• Adjust and replace hardware components such as locks, handles, hinges, seals, and glazing units.
• Maintain accurate records of work completed and parts used.
• Communicate clearly and respectfully with customers, providing excellent customer service.
• Adhere to all health and safety regulations and company procedures.

Requirements

• Proven experience in a similar role within the window and door industry.
• Strong knowledge of glazing systems, repair methods, and installation standards.
• Excellent fault-finding and problem-solving skills.
• Full UK driving licence (clean preferred).
• Ability to work independently and manage your own workload.