Customer Account Manager

Chase Taylor Recruitment are currently recruiting for an experienced Sales & Operations Manager based in West Yorkshire. 

This is an exciting opportunity for a motivated and target-driven professional to join a growing business in a key management role. The successful candidate will be responsible for driving sales, maintaining excellent client relationships, and ensuring smooth operational processes. If you are organised, proactive, and enjoy a role where no two days are the same, this could be the perfect position for you.

Key Responsibilities:

• Achieve minimum targets through establishing and maintaining relationships with assigned clients.
• Ensure a faultless customer experience and achieve consistent repeat business.
• Analyse the customer database to identify opportunities with existing or lapsed clients.
• Create and develop new business opportunities, using creativity and initiative to secure new clients.
• Ensure accuracy in all processes, guaranteeing orders are correct first time, every time.
• Manage relationships between customers, schedulers, and managers effectively.
• Handle quote preparation and order processing.
• Identify current and future critical areas within the assigned client database.
• Inform and expedite critical data to relevant teams.
• Maintain a motivated, positive attitude and lead by example.
• Monitor performance standards, analyse trends, and act to improve results.
• Input, review, and maintain daily, weekly, and monthly data accurately.
• Prepare reports detailing achievements and deviations from goals and targets.
• Respond to incoming sales calls promptly.
• Carry out any other reasonable management requests as required.

Experience, Skills & Knowledge Required:

• Excellent and timely decision-making abilities.
• Independent problem-solving skills.
• Strong time management and organisational skills.
• Excellent verbal and written communication.
• Proficient computer knowledge and aptitude.
• Excellent product knowledge.
• Motivated and target-driven.
• Knowledge of window design software (e.g., First Degree Window Designer, Business Micros) is advantageous but not essential.

For more information or to apply please contact Chase Taylor Recruitment quoting reference MM6416.