Reference:MM6340
Sector:Estimating & Processing, Senior Management , Administration
Salary:£55,000 to £60,000 Per Annum
Town/City:Colchester
Contract Type:Permanent
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We are seeking an experienced and highly organised Office Manager to lead and support a busy administrative team for a well-established and reputable manufacturer and supplier of uPVC and aluminium windows and doors who proudly serving both trade and commercial clients across the region. This position is a permanent, full time position based at the head office in Colchester,
As the Office Manager, you will play a pivotal role in ensuring the smooth and efficient running of all administrative processes related to customer orders. This senior-level position requires a hands-on, proactive individual with strong leadership qualities, a commitment to excellent customer service, and a high level of commercial awareness.
You’ll work closely with both customers and internal departments, ensuring high standards are upheld at every stage of the customer journey.
Key Responsibilities
- Oversee daily office operations, ensuring timely and accurate processing of customer orders
- Lead and support the admin team, promoting a collaborative and productive working environment
- Act as a key point of contact for trade and commercial clients, resolving queries with professionalism and efficiency
- Ensure systems and processes are running smoothly and make recommendations for improvements
- Maintain high standards of customer service across all touchpoints
- Coordinate with production, logistics, and sales teams to ensure order fulfilment
- Uphold confidentiality, professionalism, and discretion in all aspects of the role
- We’re looking for someone who is a natural leader and team player, with a strong administrative background and experience within the fenestration industry
Essential Skills & Experience:
- Proven experience in office management, ideally in a manufacturing or trade environment
- Background in the windows and doors (fenestration) industry
- Excellent interpersonal and communication skills
- Strong organisational skills and attention to detail
- IT proficient – confident using Microsoft Office and order processing systems
- Experience with Logikal and/or First Degree Systems is highly desirable
