Order Processor

Chase Taylor are working on behalf of a leading fenestration business seeking an experienced Estimator & Order Processor to join their busy sales and customer experience team.

The role plays a key part in delivering accurate quotations, order confirmations, and technical documentation to both new and existing trade customers within a fast-paced environment.

You will support the wider sales function by ensuring all customer requirements are translated accurately into quotations and production-ready orders, while maintaining strong communication, attention to detail, and a high level of customer service throughout the order lifecycle.

Key Responsibilities

• • Process customer quotes and orders accurately and within required timescales.
• • Produce, amend, and issue quotations and order confirmations.
• • Prepare and annotate paperwork prior to manufacture to ensure technical accuracy.
• • Communicate with customers and suppliers regarding queries, technical advice, and order updates.
• • Chase and follow up order confirmations and outstanding customer responses.
• • Handle incoming enquiries and provide timely, professional responses.
• • Maintain regular communication with customers to provide updates and strengthen relationships.
• • Update schedules, spreadsheets, and internal systems daily.
• • Ensure all work meets agreed targets and deadlines.
• • Deliver a high level of accuracy when producing quotations and order documentation.
• • Liaise effectively with internal departments including Sales, Production, and Logistics.

About You / Candidate Requirements

• • Previous experience in estimating or order processing within the fenestration industry (ideally aluminium windows and doors).
• • Knowledge of aluminium products and systems is highly desirable.
• • Experience using estimating software such as LogiKal or V6 (or similar systems).
• • Ability to interpret technical drawings, customer surveys, and section plans.
• • Strong attention to detail with a high level of numerical accuracy.
• • Excellent written and verbal communication skills.
• • Strong organisational skills with the ability to manage multiple priorities.
• • Confident working independently and as part of a team in a fast-paced environment.
• • Competent user of Microsoft Office packages including Excel, Word, and Outlook.
• • Strong customer service skills with a professional and proactive approach.
• • Highly motivated with a willingness to learn new products and technical information.
• • Positive, friendly, and adaptable attitude in a customer-facing role.