Conservatory On-Site Support Engineer

A growing national manufacturer of conservatories are currently seeking a highly skilled and dedicated Conservatory Installations Inspector/Onsite Support Engineer to join a field-based team.

The role involves overseeing conservatory installations carried out by approved and pre-approved members of the ‘Approved Installer Network’, providing advice and guidance where necessary to ensure a first-class installation and exceptional service to customers

Responsibilities:

Requirements

• Travel nationally to customers properties throughout parts of England and Wales
• Attendance onsite prior to and during the whole conservatory installation process to provide installers with advice, assistance, and guidance, to ensure a first-class build and finish
• Share technical expertise from the onset of the installation process through to installation completion
• Communicate with customers and installers throughout the conservatory installation process to ensure total customer satisfaction
• The accurate reporting, administration, and communication of installer competence, quality, and workmanship
• Collate evidence regarding installations, with the ability to identify installation errors and incorrect processes, possessing a confidence to consult installers regarding these inaccuracies, in a professional manner
• Conduct quality/spot checks, at random, on previously approved installers
• Collaborate with other conservatory installation inspectors/onsite support engineers to resolve complex technical issues
• Execute service calls/reports to a high standard along with the rectification of installation issues, as and when required
• The majority of time will be spent on-site, averaging 3 - 4 days per site visit, this will require regular overnight stays away from home

About you

• Recent experience within the same or a similar role requiring fitting skills for a range of conservatories designs and roof systems (including solid tiled roofs)
• Experience in the installation of steel bases is desirable
• Strong knowledge of conservatory installation equipment, tooling, and processes
• Proficiency in troubleshooting and resolving onsite installation issues
• Excellent communication skills
• Ability to work independently and effectively manage time and resources
• Willingness to travel nationally and regularly complete overnight stays
• Good industry product knowledge with a drive, ambition, and determination to develop technical knowledge of the products we supply and manufacture
• The ability to develop good working relationships with both colleagues and installers
• The ability to successfully follow processes and deliver required and measurable results
• Full driving license

Benefits:

• Company van, tools, and mobile provided and expensed
• Fuel, travel expenses, and hotel charges (including overnight allowance) expensed
• 28 days holiday entitlement inclusive of recognised public holidays
• Birthday leave
• Employee Referral Programme
• Company pension
• Referral programme

Job Type: Full-time

Work Location: On the road

For more information or to apply please contact Chase Taylor Recruitment quoting reference MM6476.